Nourish Food School | Privacy Policy

Nourish Food School Privacy Statement

Summary

Nourish Food School may collect personal details from people who we have interacted with in order to provide you with a service and keep in contact with you.

This privacy notice will help you understand how we collect, use and protect your personal information.

If you have any queries about this privacy notice or how we process your personal information, please contact our Data Protection Officer, or get in touch with us by one of the other methods set out at the end of this notice.

Key points in our Privacy Statement

This summary provides a quick overview of how we handle your personal information:

Who we are: Nourish Food School, a community interest organisation based in Newcastle-upon-Tyne.
What we collect: Personal details like name, address, contact information, and sometimes sensitive information like health details or ethnicity, depending on the services you use.
How we use it: To provide services, process donations, communicate with you, improve our offerings, and fulfill legal obligations.
Who we share with: Where necessary and appropriate, we may share aspects of your personal details with service providers, healthcare professionals, government agencies, and others in order to provide our services or if required by law.
Your rights: You have rights to access, correct, or delete your data, and to object to its use in certain circumstances.
Your choices: You can opt out of marketing communications at any time, just get in touch with us at the details below.
Security: We have measures in place to keep your information secure.
Contact us: For any questions or concerns, reach out to us at hello@nourishfoodschool.co.uk.

By using our services or providing your information, you're agreeing to this policy and understand that you can ask for your information to be removed entirely or your communication preferences updated at any time.

For full details, please read the complete privacy statement on the following pages.

Who we are

The organisation responsible for processing your personal information is Nourish Food School. Our address is:

Nourish Food School

C/O Ouseburn Community Centre

Mowbray Street

Newcastle-upon-Tyne

NE6 5PA

This means that we are a data controller under The United Kingdom General Data Protection Regulation (also known as UK GDPR) and The Data Protection Act 2018.

What information we collect about you

The personal information you have provided, we have collected from you or we have received about you from third parties may include:

Name, address, date of birth, and gender
Any contact we have had e.g. appointments/meetings notes about the support received, including any advice and care
Contact details, including telephone number and/or email address
Details about anyone authorised to act on your behalf if applicable
Information about your living circumstances (e.g. your employment details, income details and home ownership)
Profile data including your preferences (for example when you are registering for a specific service), feedback and survey responses
Health details and medical history
Information about disabilities or vulnerabilities
Details about your race, ethnicity, religious beliefs, sex life, sexual orientation, GRA status
Other personal information required to enable us to provide you with the service or support you have requested
Aggregated data such as statistical or demographic data which does not identify you individually

How we collect information about you

When you register for one of our services or a job by completing a registration or application form either manually or online
When you register to receive information from us
When you call, write, email, text or meet with us or respond to a survey or enter a competition
Automated technologies or interactions – when you interact with our website.
When you contact us on social media
When you make a complaint or provide feedback
When you contact our project and centre team
When we take photographs at our events, and in our communities for general publicity use
When we receive information about you from third parties including local authorities, NHS organisations, the police, statutory agencies, medical services and support organisations, councillors, MPs or other representatives acting on your behalf

The legal basis of processing

Data protection law requires us to rely on one or more lawful grounds to process your personal information. We consider the following grounds to be relevant:

Specific consent

Where you have provided specific consent to us using your personal information in a certain way, such as to send you email, text, telephone marketing and providing a service to you. Your specific consent is also used where you have agreed for us to use your personal information in case studies to promote our work and when we collect special category data.

Performance of a contract

Where we are entering into a contract with you or performing our obligations under it, like when you enter prize draws, raffles, competitions or participate in any fundraising events. It also includes our obligations under commissioner contracts we are awarded to provide a service to you.

Legal obligation
Where necessary so that we can comply with a legal or regulatory obligation to which we are subject, for example where we are ordered by a court or regulatory authority like the CIC Regulator or Fundraising Regulator.

Vital interests
Where it is necessary to protect life or health (for example in the case of a medical emergency suffered by an individual at one of our sessions or events) or a safeguarding issue which requires us to share your information with the emergency services.

Legitimate interest
Where it is reasonably necessary to achieve our or others’ legitimate interests (as long as what the information is used for is fair and does not duly impact your rights).

We consider our legitimate interests to be running Nourish Food School as a non-profit community interest organisation in pursuit of our objectives. For example, to:

Provide a service that you have registered for, expressed an interest in and/or participated in;
Send postal communications which we think will be of interest to you;
Send email communications about, and related to, events you have signed up for to help you engage with the event, service or fundraising goals
Conduct research to better understand our supporters, clients and to improve the relevance of service delivery;
Understand how people choose/use our services and products;
Determine the effectiveness of our services, promotional campaigns and advertising;
Sharing personal data amongst relevant teams within Food Nation to ensure we communicate with our supporters and clients in the most effective way;
Purchase marketing lists to promote our fundraising activity
Monitor who we deal with to protect us against fraud, money laundering and other risks;
Record and monitor interactions for quality and training purposes
Enhance, modify, personalise or otherwise improve our services /communications for the benefit of our clients; and
Better understand how people interact with our website.

When we legitimately process your personal information in this way, we consider and balance any potential impact on you (both positive and negative), and your rights under data protection laws.

We will not use your personal information where our interests are overridden by the impact on you, for example, where use would be excessively intrusive (unless, for instance, we are otherwise required or permitted to by law).

When we use sensitive personal information, we require an additional legal basis to do so under data protection laws, so will either do so on the basis of your explicit consent or another route available to us at law (for example, if we need to process it for your vital interests, or, in some cases, if it is in the public interest for us to do so).

Why your information is collected

Your information may depend on the relationship you have with Nourish Food School. We may use your information for a number of different purposes, which may include:

Providing you with the services, products or information you asked for.
Carrying out our obligations under any agreements entered into between you and us;
To enable us to work with others providing you with support/advice
Keeping a record of your relationship with us;
Administering your donation or support your fundraising
We use this information to help improve our efficiency and effectiveness and to monitor any malicious/threatening calls;
Responding to or fulfil any requests, complaints or queries you make to us;
Conducting analysis and market research to better understand how we can improve our services, products or information;
Analysing the number and type of people who have used our services to demonstrate our impact and apply for funding
Monitoring the interactions we have with our customers, donors and beneficiaries for quality control and compliance purposes to ensure we are delivering the service we and our regulators expect (See ‘Monitoring’ section below)
To monitor website-use to identify visitor location, guard against disruptive use, monitor website traffic, personalise information which is presented to you and/or to provide you with targeted advertisements
Dealing with entries into competitions
Seeking your views or comments on the services we provide;
Notifying you of changes to our services;
Sending you communications which you have requested and that may be of interest to you. These may include information about campaigns, fundraising appeals and activities and promotions of goods and services;
Communicating with you about the events you have signed-up for
Administering a legacy, where the charity is potentially the beneficiary of a legacy, we will obtain the names and contact details of executors, a copy of the will, and a grant of probate
Checking donations for the purposes of prevention of fraud or other crime;
Processing grant or job applications.

Who we may share your personal information with

Our contractors and sub-contractors and other organisations acting on our behalf, including social and health care professionals
We may appoint a research company to carry out research on our customers or communities in order to improve Nourish Food School, know more about our customers/communities or establish if there are any gaps in what we are doing, on these occasions if contacted individuals can refuse to participate in the research without prejudice and can opt out of future research by contacting hello@nourishfoodschool.co.uk
Doctors, mental health teams
Next of kin, family members
Local authorities
Social services
The police and other emergency services
Government agencies and departments and regulatory bodies
Auditors
Commissioners
External ICT providers
External professional advisors

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We only permit our third-party service providers to process your personal information for specified purposes and in accordance with our instructions. In appropriate circumstances we will implement a data sharing agreement for this purpose.

Security of information

We are committed to ensuring that your information is kept secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and operational procedures to safeguard and secure the information we collect.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

16 years or under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

Vulnerable circumstances

We are committed to protecting vulnerable supporters, customers and volunteers, and appreciate that additional care may be needed when we use their personal information. In recognition of this, we observe good practice guidelines in our interactions with vulnerable people.

Processing your information outside of the European Economic Area (EEA)

We sometimes process information outside of the EEA through our third party evaluation partner, First Person Consulting (FPC).They are responsible for evaluating our work. If you would like to understand more about how your information might be used, please contact Niamh Donohoe (Senior Consultant) at niamh@fpconsulting.com.au.

If you choose not to give personal information

We may need to collect certain personal information by law, or to enable us to provide a service to you. If you choose not to give us this personal information, it may mean that we cannot perform the services you have asked for. In some circumstances, it could mean that we will need to terminate our relationship with you.

We will always tell you at the time we try to collect such personal data, if your refusal to provide that data may impact on our ability to provide services to you.

How long your personal information is kept

We keep your information for no longer than is necessary for the purposes it was collected for. The length of time we retain your personal information is determined by operational and legal considerations, as well as best practice. Further reasons we may retain personal information include:

For our auditing purposes
Evidence in defence of a legal claim
Ensuring you are suppressed from marketing if you prefer never to hear from us in the future.

We review our retention periods on a regular basis. If you would like to know more about how long we hold your personal data for – please email us at hello@nourishfoodschool.co.uk

Your rights

Data Subjects have:

1. The right to be informed - e.g. Fair processing/privacy notices

2. The right of access - e.g. subject access requests (SARs)

3. The right to rectification - e.g. have their data corrected

4. The right to erasure – e.g. have their data deleted/removed

5. The right to restrict processing – e.g. stop their data being used

6. The right to data portability – e.g. transfer their data easily

7. The right to object – e.g. challenge what we’re doing with their data

8. Rights in relation to automated decision making and profiling – e.g. safeguards to make sure we don’t make potentially damaging decisions about them without human involvement.

Your choices

You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about the vital work we do and the products and services you can engage with or buy, then you can opt out of this marketing at any time by contacting us.

We’re committed to putting you in control of your data so you’re free to change your marketing communication preferences (including to tell us that you don’t want to be contacted for marketing purposes) at any time using:

Email: hello@nourishfoodschool.co.uk
By telephone: 07817 703 274 or
By post: Nourish Food School, C/O Ouseburn Community Centre, Mowbray Street

Newcastle-upon-Tyne, NE6 5PA

We will not use your personal information for marketing purposes if you have indicated that you do not wish to be contacted and will retain your details on a suppression list to help ensure that we do not continue to contact you.

However, we may still need to contact you for administrative or services purposes like where we are providing you with a service, processing a donation or thanking you for your participation in an event.

Website usage and cookies

Our website collects cookies to deliver a better user experience. We collect cookies to monitor our website traffic and performance; we never collect any personal data.

Our website uses cookies for important reasons, such as:

To provide a great experience for your visitors and customers.
To identify your registered members (users who registered to your site).
To monitor and analyse the performance, operation and effectiveness of Wix's platform which is where our website is held
To ensure our platform is secure and safe to use.

How to complain

Nourish Food School aims to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading, or inappropriate. If you want to make a complaint about the way, we have processed your data then please contact us.

If you feel that we have not met our responsibilities under data protection legislation, you have a right to request an independent assessment from the Information Commissioner’s Office (ICO). You can find details on their website.

Changes to the privacy statement

We keep this privacy statement up to data. It was last updated on the 3rd September 2024.

How to contact us

For data protection queries please contact us using the information below:

Nourish Food School

C/O Ouseburn Community Centre

Mowbray Street

Newcastle-upon-Tyne

NE6 5PA

Tel: 07817 703 274

Email: hello@nourishfoodschool.co.uk